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Due to recent incidents of phishing and fraud schemes taking place, we want to highlight a few common tricks used by fraudsters. Please make a note of these to stay safe online and when using MoneyTap.
Be alert to transfer requests on UPI
The “Request money” feature is used to trick people into transferring money from their accounts. Do not accept UPI payments, offers or cashback requests from any unknown callers.
MoneyTap does not ask any customer for such details. We also do not support UPI repayments right now. So do not share your UPI ID or accept unknown payment requests.
Keep in mind that any request where you need to add your PIN is only to send money.
Avoid downloading screen sharing or unknown apps
Fraudsters ask users to download apps like Teamviewer, Showmypc, Mingleview, Screenleap, Join.me, Miracast, Screenshare, etc. They can use them to gain control of your phone and then transfer money from your account.
MoneyTap will never ask its users to download apps like these or share PINs and OTPs. Do not download any such app for information, payment, or offers.
Avoid fake helpline numbers that are posted online
MoneyTap currently has no customer care number. Reach out here. Please do not reach out to fake numbers posted online on Youtube, Google, Facebook etc. These are used by fraudsters who may take information from you and misuse it.
So what can you do to avoid online fraud? Below is our list of best practices to keep in mind.
Do's
Read transaction SMSes, notifications, and descriptions closely
Beware of someone calling you to offer cashbacks or offers
Don’ts
Never share PINs and OTPs
Never share confidential information with anyone or on public forums
Don’t click on links that ask for verification or personal details from unknown senders
Don’t download any external app recommended by callers
Don’t enter a PIN to receive money on any UPI or payment platform by strangers
Don’t call random numbers posted online for support. Reach out to us only on our official email ID.
Thanks again for your continued support. Hope these tips help you. Do let us know if you have any questions.
Stay Safe From Online Loan And Payment Frauds
Fraudsters often use fake calls, apps, and payment requests to steal your money, so staying alert and protecting your details is essential.
Naina Rajgopalan
Naina Rajgopalan has a thing for numbers and a deep fascination to learn about all things finance. She's been money-wise from a young age and has always shared her knowledge and tips with those around her. Being a part of the content team at Freo, a neobank that offers flexible and customised financial products, along with benefits such as insurance on balance, safe & secure banking, and so on, Naina stays updated with the latest of what happens in the banking and fintech industries. She has taken upon herself to share her knowledge with readers across all walks of life to help them manage their finances and budgets better, so they can make better decisions while spending, borrowing, investing and saving.
